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Terms & Conditions

Terms of service

In light of the new Consumer Protection Act we are redrafting this very important piece of information.

Please refer all questions is this regard to Chris Du Plessis on +27832716671 or you can email This email address is being protected from spambots. You need JavaScript enabled to view it.

Banking Details

Three Rivers Aquatic.
Bank: ABSA
Branch: Merilaan / Lesley Vereeniging
Code: 630137
Acc: 4055229849

Refunds for Koi buying trips The Base Price is a non-refundable charge, but if for unforeseeable reasons you cannot go ahead with the journey, please contact us as soon as possible - there is always a chance that someone else can take over the space, in which case you can be refunded. The other, third party charges are subject to the providers terms and conditions. We will make any afford to recover such charges. All charges recovered in this way will be credited to you. We also prefer to buy air tickets with a refund clause to protect you, but if you insist on the lowest possible flight rates, except that the risk is yours if you have to cancel or change

Non-perishable items may be retuned to us for full credit within 7 days from delivery. We would like to know the reason, but you will get your money back.

Perishable items is more difficult because we need to know beforehand. Please give us a call immediately so we can find out what the problem is.

Live fish can not be returned willy-nilly. If you have a valid claim and were misled in some way, we may offer a discount and try to come to an agreement, but for biosecurity reasons fish can not be taken back and sold to someone another customer. It will either have to be destroyed or we need to come to an agreement.

Fish are guaranteed for 7 days after arrival in the country if pre-paid import orders, and 7 days after delivered from a local source. Despite this guarantee you are to keep records and photo's to substantiate your claim. We will endeavor to compensate you for any losses should it can be proven than the fish were NOT in contact with third party fish for the entire period and that proper precautions were taken. All dead fish must be photographed and kept in a freezer until the claim is finalized.

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Terms and Conditions

These Terms and Conditions describe the relationship between you, the purchaser and us, the owners of the business and website.

Three River Aquatics hereby referred to herein as "TRA"

PURCHASES FROM TRA

TRA Products & Availability

Stock identification and availability:

Unless clearly marked or indicated otherwise, goods and services offered on the websites are stocked or offered for sale by TRA.

Stocks of all goods on offer are limited and the availability may change at short notice. TRA shall make all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should TRA be unable to fulfill any order placed by you at the advertised price due to stock having sold out, TRA will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy")

Pre-paid products

Pre-paid products are products or services you can order in advance from us for our selection and purchase in a foreign country on your behalf. These are no stock items and customers must offer and pay a budget price on receiving an invoice. TRA handles pre-paid orders on a 20% fixed margin basis, and any variation is for your account assuming proper document proof is given.

Pre-paid products are not normal items held in stock, but offered as generic product of which you specify or describe the requirements, and offer a budget, and TRA uses your money to purchase and import the product. The budget price may or may not include the local component like clearing, import tax, vat and/or local delivery and this will be indicated on the pre-paid invoice to avoid uncertainty.

Errors:

Please note that although TRA endeavours to accurately describe and/or depict each product on the Website, some descriptions, images or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to TRA for a full refund within 7 days of delivery. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).

Agreements of Sale

Agreement to do business:

  • Inquiring by phone or fax; sending us email; or placing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not:
    • constitute an agreement of sale; and/or
    • constitute an order for such product,
  • and as such, TRA may remove such product from the shopping basket or wishlist if stock becomes unavailable and you cannot hold TRA liable if such product is not available when the purchase cycle is completed at a later stage.
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  • An agreement of sale only comes into effect if and when:
    • you electronically submit a properly completed order for one or more products in your shopping basket;
    • a legitimate invoice is issued; and
    • payment is either authorized, or received by TRA in its bank account.

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Termination of Sales & Cancellation of Orders

By TRA: TRA reserves the right, for purposes of preventing suspected fraud , to refuse acceptance or process payment on any order, and/or to cancel any sale concluded between you and TRA, in whole or in part, on notice to you. TRA shall only be liable to refund monies already paid by you (see TRA's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

By You: Save for certain exceptions (including live fish and pre-paid orders), and subject to certain charges, the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.

Amounts payable by You

Prices:

The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

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The price on pre-paid imported perishable goods (eg Nishikigoi) are determined by your budget amount, and only becomes valid after issue of a pro-forma invoice and completing payment.

Delivery Charges:

Delivery charges differ depending on a variety of factors, including product type, price, exchange rate, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. Please see details of TRA's delivery charges by clicking here.

Value Added Tax:

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Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.

Import Duties:

Import duties may be payable by recipients of goods in foreign countries. TRA does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.

Import pre-paid orders:

Import duties and sales tax are included in the price payable on pre-paid orders. This amount should be taken into consideration when calculating the budget amount.

Pre-paid orders:

Should TRA be unable to meet the specification or budget amount as per the pre-paid budget invoice, you and TRA will enter into discussion which will result in either an new pre-paid final invoice or a cancellation of order and refund as per Refund Prodedure.

Errors:

TRA shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, TRA will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Contact Chris Du Plessis on +27832716671 or you can email This email address is being protected from spambots. You need JavaScript enabled to view it.